Frequently Asked Questions

1. On the 80/20 is the credit good for finishing costs, stitching clubs, or monthly thread club or just retail items in the store?
   • The 80/20 Credit is good for all purchases from Fireside Stitchery, this includes the items listed in the question.


2. Do you want 'opened' skeins or only those which are intact?
   • Only unused, unopened, intact skeins of threads will be accepted.


3. What happens if your items don't sell?
   • We have found that very few items do not sell. So far, we've had a 0.2% no sale rate. This is because we start all our auctions at 99 cents. This seems to generate the most excitement among the eBay buyers. However, if there is a no sale we have 3 options:
     1. Return the item to the customer, (they pay shipping).
     2. Combine the item with a similar item of the customers that has not yet been auctioned.
     3. Dispose of the item.
     FYI. Most of the no sales are Cross-Stitch charts or books. To sell, these items have to be bundled 3-10 in a lot and be of a related topic, ie. alphabets or flowers.